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About Us

Our experts offer an array of challenging services that make customers feel satisfied with the quality and trustworthiness of our work, including the following: .

  • Consultancy Services.
  • Projects Implementation.
  • Training Programms.
  • Digital Transformation
  • Telecom Services
  • Value Added Resellers.

Telecom and Digital agency with over 17 years of experience. The reason we excel at what we do is that we take a personal and effective approach to every project we take on that sets us apart from the competitors and where our clients always come back seeking our services.

Founder & CEO Shawqi Al-Faqih

Why Choose Us?

Having reliable telecom services is crucial for your business. Providing these benefits to your business is what makes us different from other telecom support companies in the Middle East and North Africa region:

  • Quick Response: Availability of 24-hour help desk - We understand how stressful downtime can be for your organization, so we strive to be available 24 hours a day. All telecom/IT issues are resolved quickly with our staff's experience in opening and proactively escalating support tickets.
  • Reputable: We are a company with a long history in the community. We have been in the industry since 2016 and are respected leaders in the IT/Telecom field. Our proudest accomplishment is that a number of long-term clients who year after year put their trust in us.
  • Experienced – We hire only seasoned, telecom/IT professionals with a minimum of 5 years of telecom experience and usually many more. We provide our staff with continuing education opportunities on a regular basis to allow them to stay current with the latest technology.
  • Telecom savvy – We know the telecom lingo, service plans, and support structure intimately because that is what we do all day long.
  • One Stop Shop – Regardless of who your providers are, or how many providers you have, we handle all aspects of your telecom/IT. From vendor assessment to integration/commissioning to final migration and Go-Live, we focus on all areas of your telecom so you can focus on your business.
  • Comprehensive project management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
  • 100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Our Solution

Development

The continuous evolution of the digital market has created new challenges for telecom companies due to the growth of new people's habits, subscriber data usage trends, and the changing nature of the digital market in general. Companies in the telecom industry aim to provide customers with customized services tailored to their needs. Developing digital strategies is one of the main goals of our firm MetaConnectTel. Due to this, our technology will contribute to the digital transformation of mobile operators by giving them the most advanced tools and applications available, including mobile apps, portals, website developments, CRM, and social media bots with responsive designs that have become popular for enterprises to make communication between clients and companies easier. It is due to the growing popularity of smartphones and mobile channels.

Care Support Services

“MetaConnectTel” shall present its Customized/Standard Care to its customers worldwide. This service of care package support is designed to safeguard our customers’ network investment with proper incident management SLA and issue resolution. The Customized/Standard Care services provide a reliable network by keeping all network equipment operating. It allows increased stability of the network and reduces the risk of end-user contract violation. “MetaConnectTel” service organization shall provide technical support via proven service processes and a delivery structure well-adapted to specific telecommunication markets. “MetaConnectTel” care program ensures our customers with the best technical minds to monitor and pay close attention to their running networks. Ensuring best practices to proactively check the systems on daily basis and avoid any potential risk or system performance degradation. MetaConnectTel team is available around the clock 24/7/365 at our customer service and satisfaction.

Telecom Consultancy Services and Projects Impelementation

MetaConnectTel focuses entirely on business services to the telecom industry. MetaConnectTel specializes in process, project, change, service, and program management. Our expertise focuses on commercial, technological, and operational issues that arise in the telecom and IT world. MetaConnectTel is able to contribute to the improvement and renewal of business operations (business processes, organization, Telecom/IT systems and/or data). Implementation issues are often approached in a multidisciplinary way. In many cases, implementation has an impact on the commercial, technological, and operational design of the customer environment. Through our experienced professionals, we provide solutions that are pragmatic, goal-oriented, and result-oriented. Maintaining long-term relationships with our clients is another important part of our business approach. As a consequence, we are very successful with many telecom and service providers.

NOC

NOC Services or Network Operation Center Services are services regarding the monitoring of the health, security and capacity of your telecom infrastructures. These services are performed at a centralized location where your telecom infrastructure is monitored 24/7. Our customers experience benefits from our NOC services in the form of smooth communication. Our NOC services include: 1) Global Network Operations Center where your infrastructure will be held under 24 hours supervision, 7 days a week. 2) A Network Operations Center where the services are monitored, pro-actively supported, backed-up and being held private. 3) Service Level Agreement Services: We specify the needs of our customer in a tailormade Service Level Agreement.

Our Expertise

Consultancy Services
95% Complete (success)
Projects Implementation
100% Complete (success)
Care Support Services
100% Complete (success)
Development
60% Complete (success)

Our Team


Abdulmoghni Ali

Sales/Marketing Director

Dr. Abdulkader Al-Dhahiri

HR & Legal Affairs Director

Shawqi Al-Faqih

Founder & CEO

Ahmed Al-Salami

Technical Director

Marzooq Al-khirbash

RnD Director

Mohammed Saleem

CFO